Shipping Policy

Effective Date: 11 August 2026

At Poojora, we aim to deliver your orders safely and on time across India.

1. Order Processing

• Orders are usually processed within 1–3 business days after successful order confirmation.

• Orders placed on Sundays or public holidays may be processed on the next business day.

• Once your order is shipped, you will receive tracking details through the contact information provided at checkout.

2. Delivery Time

• Standard delivery usually takes 5–10 business days after dispatch.

• Delivery times may vary depending on your location, courier service, weather conditions, holidays, or other unforeseen circumstances.

• Remote and certain serviceable areas may require additional delivery time.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

• Promotional free-shipping offers may be available from time to time and will be mentioned on the website.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared with you. You can use the tracking details to check the current status of your shipment.

5. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost in transit, please contact our customer support team. We will coordinate with the shipping partner to investigate the shipment.

7. Damaged Package

If you receive a package that appears damaged, please contact us as soon as possible and provide photographs/video of the package and product. This will help us investigate the issue with the shipping partner.

8. Contact Us

For shipping-related questions or assistance, please contact us through the contact details provided on our website.

Poojora
India